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As a significant business development in the new millennium, Lawkim Pvt. Limited has ventured in the dominion of IT Enabled Services with a strategic focus on satisfying the global outsourcing needs. This new division is known as Lawkim IT Enabled Services (LITES).

Our mission is "to contribute towards customers' effectiveness through innovative information services."

Our objective is "to provide cost effective and world-class quality services for clients in the International and domestic arena, who are migrating their operations, back-end activities and fulfillment cycles to India".

Established in 1960, Lawkim Private Limited - the Market Leader in manufacturing appliance motors, has its offices & manufacturing facilities in India at Thane, Shindewadi (Pune), Dadra & Gurgaon. The Godrej group owns Lawkim Pvt. Ltd., which is one of the largest privately held industrial corporations in India. The name "Godrej" is synonymous with trust and reliability & it is one of the most widely recognised brands in India.

Lawkim Pvt. Limited has an annual turnover of Rs. 1000 million. It is a quality conscious organization and is one of the first 4 to attain ISO 9001:2000 certification in India. Recently, in August 2001, LITES, the new division got the ISO 9001:2000 certifications from BVQI.

Mr. Vijay Crishna, Managing Director, Lawkim Private Limited, launched a new IT EnabledServices division in Feb 2001 and entrusted its charge to Mr. Anwer Bagdadi - V.P and Head - IT Enabled Services. With over 21 years of experience in IT, Mr. Bagdadi has constantly propelled usage of IT to provide business critical solutions. An experience that he has garnered over the years during his engagement with the Godrej group.

He pioneered the implementation of intelligent multi-location, multi-lingual call center for the manufacturing industry at Godrej Appliances Ltd in 1997, when call center was still in its nascent stage in India. Over its 3 years of existence, the center is worth knowledge of 2-MM customer interactions. His vision for technology implementation can be clearly seen with implementation of state of an art infrastructure way back in 1996, a first of a kind in India at a manufacturing organization viz. Godrej Appliances Ltd.

He is heading LITES (Lawkim IT Enabled Services) supported by a core team of 6 people, each with a domain knowledge in areas of Customer Service, Training and IT.

Spread over a land of 3 acres in Thane, a prime location near Mumbai, we have a floor space of more than 40,000-sq.ft, at our disposal to provide world class services in the following areas:

• LITEWays - Contact Management center: To provide innovative & consistent Customer Experience through every contact.
  • State-of-the-art 50 seater Contact Center.
  • Scalability to ramp up to more than 300 seats
  • Trained contact management executives
  • ISO 9001:2000 certified operations
  • 24 * 7 support operations.
  • Clients like Godrej Appliances, IBM, JobStreet.com, Mindtree Consulting, Atcom Technologies
• NLite - Contact Center training: Ensuring skilled, customer-oriented quality professionals through,
  • Designed in-house keeping in mind the industry standards and seeking services from professional trainers.
  • Courseware incorporated from leading courseware Organization.
  • Our students placed at International Call Centers like Stream, Tracmail, Zenta, Infowavz, and Reliance IT Enabled Services.
• LITESoft Software Solutions: The support center of the LITES operations,
  • Ready to implement Software Solutions for call centers.
  • Software products in CRM segment
  • System Integration team profile.
    
• LITEScribe Back-office services: The knowledge transfer channel,
  • Basic transcription services
  • Specialized and critical reports' center.
  • Graduate to insurance claims processing and medical billing service provider.
  • Data management services for healthcare units.
    

NLite - Contact Center Training is our training center solution that supplements the dynamic needs of the Contact Management industry. People form an important element of the entire Contact Management chain. Hence trained, quality conscious and service oriented human resource with requisite skills become critical to help us serve our customers better.

We take pride in saying that most of our candidates are placed in leading International Call Centers in Mumbai. Following is a brief description of our NLite - Our Contact Center Training module:

Course Coverage:

• Training for Voice based & multimedia based contact centers.
  Inbound customer Service
• Outbound Telemarketing training
• Accent Training
  
  Features:
  
  
• State-of-the-art 60 seats facility.
• Fully equipped training labs with simulation facilities
• Industry recognized certification for our graduated contact management executives
• Certified trainers dedicated to batch size of 20.

Professionals trained from our center have been placed at leading International Call Centers -
§ Stream, Trac-mail, Reliance IT Enabled Services, Infowavz, Zenta Technologies, Reliance IT Enabled Services, Spanco (RESPONDEZ )

We are currently focused on building a full-fledged International Voice based facility for hosting Outsourced activities for International clients to go on stream within next 4-5 months.

For convenience of Thane residents, we have opening a new branch for NLite - Contact Center training course from 1st March 2002 at 115 , Paradise Tower, Near McDonalds, Gokhale Road, Thane (W).